🧾 Frequently Asked Questions (FAQ)

🧾 Frequently Asked Questions (FAQ)

When will I receive my order?
The estimated delivery time for all orders is currently 10 business days.
If your order takes longer, feel free to contact us — we’re always happy to help.

How can I track my order?
Simply use our tracking page to check the current status of your shipment.

Why isn’t my tracking number working yet?
Please note that it may take up to one week for tracking information to update.
During this time, you might see messages like:

“Order is being prepared” or “Shipping information received” —
this means your package has already been packed and is on its way.

📱 Send us a WhatsApp message: +49 152 1153 2787
We’ll respond to your inquiry within 24–48 hours.

Can I change my delivery address?
Once the order has been placed, changing the address is usually not possible.
However, please contact us as soon as possible — we’ll do our best to correct it.

📞 Contact for Questions or Changes
📱 WhatsApp: +49 152 1153 2787
🕘 Customer Service: Monday – Friday, 10:00 AM – 8:00 PM
⏳ Response Time: approx. 24 hours