Shipping policy
Cacaos – Shipping Policy
Last updated: December 21, 2025
Who We Are
Power Wellness LLC (“Cacaos”, “we”, “us”, or “our”) operates the website trycacaos.com.
Our priority is to provide a fast, reliable, and transparent shipping experience for every customer.
Shipping Costs
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Free Shipping: We offer free standard shipping on all orders
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Shipping Area: Currently shipping within the United States only
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Future Expansion: International shipping may be added in the future
Order Processing Time
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Processing time: 1–2 business days (Monday–Friday)
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Cut-off time: Orders placed before 10:00 PM (GMT+01:00 / CET) are processed the same business day
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Non-processing days: Orders are not processed on weekends or U.S. public holidays
Delivery Time
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Estimated delivery: 3–4 business days after shipment
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Delivery times are estimates and may vary due to external factors such as carrier delays, weather conditions, or unforeseen logistics issues.
Shipping Method
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Carriers: We work with trusted carriers such as USPS, FedEx, and DHL
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Tracking: Once your order ships, you will receive an email with a tracking number to monitor your delivery in real time
Lost or Damaged Packages
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Damaged orders:
If your order arrives damaged, contact us within 48 hours of delivery at support@trycacaos.com. Please include photos so we can resolve the issue promptly. -
Lost orders:
If your package is lost in transit, contact us immediately. We will initiate an investigation with the carrier and arrange a replacement or suitable solution.
Contact Us
For questions regarding shipping or delivery, contact our support team:
Power Wellness LLC
1357 Ridgeway St
Pomona, CA 91768
United States
📧 Email: support@trycacaos.com
🕘 Support hours: Monday–Friday, 9:00 AM – 6:00 PM (EST)
Medical Disclaimer
Results may vary. Products sold by Cacaos are not intended to diagnose, treat, cure, or prevent any disease. Always consult a healthcare professional before use.